Frontline Services

• Central Office

  • Assessment & Collection of PCA Fees
  • Registration of Processors, Exporters and Traders of Coconut Products and By-Products
  • Issuance of Export and Commodity Clearances
  • Chemical and Micro-Biological Analyses of Agricultural Samples and Coconut Products and By-Products
  
  

• Regional Offices

  • Issuance of Permit To Cut
  • Issuance of Permit To Transport Coconut Lumber
  • Application for Land Use Conversion
  • Assessment & Collection of PCA Fees
  • Registration of Processors, Exporters and Traders of Coconut Products and By-Products
  • Registration of Chainsaws
  • Sale of Coconut Seednuts and Seedlings
  • Participation in the Salt Fertilization, Participatory Coconut Planting & Replanting, Intercropping and Hunger Mitigation Programs of PCA
  
  

• Research & Production Centers

  • Sale of Coconut Seednuts and Seedlings

Performance Pledge

• Serve you promptly, efficiently and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m. without noon break;
• Ensure strict compliance with service standards, with written explanation for any delays in frontline services;
• Respond to your complaint about our services the soonest or within the day through our complaint and assistance desk and take corrective measures;
• Value every citizen's comments, suggestions and needs including those with special needs such as the differently-abled, pregnant woman and senior citizens; and
• Empower the public through 24/7 access to information on our policies, programs, activities and services through our website

Feedback and Redress Mechanisms

• Accomplish our Feedback Form Available in the Different Offices and put in the Box at the Public Assistance & Complaints Desk
• Send Your Feedback Through E-Mail at pcahrdd09@yahoo.com
• talk to our Officer-of-the-day If you are not satisfied with our service, your written/verbal
  complaints shall immediately be attended to by the Officer-of-the-day at the Public Assisstance and Complainte Desk.

© 2012. All Right Reserved Philippine Coconut Authority Elliptical Road, Diliman, Quezon City, Philippines (0632) 928-4501 Email: pca_cpo@yahoo.com.ph