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  CITIZEN's CHARTER/FRONTLINE SERVICES

 

Mandate and Functions

Frontline Services

Performance Pledge

We the officials and employees of the Philippine Coconut Authority commit to:

  • Serve you promptly, efficiently and with utmost courtesy by authorized personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m. without noon break;
  • Ensure strict compliance with service standards, with written explanation for any delays in frontline services;
  • Respond to your complaint about our services the soonest or within the day through our complaint and assistance desk and take corrective measures;
  • Value every citizen's comments, suggestions and needs including those with special needs such as the differently-abled, pregnant woman and senior citizens; and
  • Empower the public through 24/7 access to information on our policies, programs, activities and services through our website

 

Feedback and Redress Mechanisms

PCA upholds the highest quality of service for our stakeholders and if by any means we fail to meet the standards, the stakeholders can do any of the following:

  1. Accomplish our Feedback Form Available in all of the PCA offices and put it on the box at the Public Assistance & Complaints Desk
  2. Send your feedback thru these avenues:
    1. Call the hotline (02)928-4501/09, loc. 404 or 405.
    2. Send a letter addressed to:
      • Marcel C. Cuaresma
      • OIC, Human Resources Division,
      • Philippine Coconut Authority
      • 5F, PCA Building, Elliptical Road,
      • Diliman, Quezon City
    3. Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
    4. You can also talk to our Front Desk Officer (FDO) or the Officer of the Day.
  3. talk to our Officer-of-the-day If you are not satisfied with our service, your written/verbal
    complaints shall immediately be attended to by the Officer-of-the-day at the Public Assisstance and Complainte Desk.




THANK YOU for helping us continuously improve our services.